Case studies in operations management: Production Planning & Control: Vol 22, No 2

 

case study on operations management

Operations Management Case Studies. Operations Management "We Are Market Basket" Set in June , this case study describes the conditions of this busy outpatient clinic prior to a process improvement effort by a collaborative team of MIT Sloan students and faculty and MGH clinicians and administrative staff. It also examines the complete. Case Study – Operations Management Operations management Is defined as “the actually of managing the resources which produce and deliver products and services”. This encompasses the entire activity carried out within the organization. Toyota Motor Corporation’s 10 strategic decision areas of operations management are discussed in this case study and analysis on decisions and productivity.


Toyota’s Operations Management, 10 Decisions, Productivity - Panmore Institute


With the global scale of its automobile business and facilities around the world, Toyota uses a wide set of strategies for the 10 decisions of operations management, integrating local and regional automotive market conditions. Toyota is an example of successful operations management at a global scale. These 10 decisions indicate the different areas of the business that require strategic approaches. Toyota also succeeds in emphasizing productivity in all of the 10 decisions of operations management.

Design of Goods and Services. Toyota addresses this strategic decision area of operations management through technological advancement and quality.

Toyota also integrates dealership personnel needs in designing aftersales services. Quality Management. Quality is one of the key factors in TPS. Process and Capacity Design. For this strategic decision area of operations management, Toyota uses lean manufacturing, which is also embodied in TPS. The company emphasizes waste minimization to maximize process efficiency and capacity utilization. Thus, Toyota supports business efficiency and cost-effectiveness in its process and capacity design.

Location Strategy. Toyota uses global, regional and local location strategies. For example, case study on operations management, the case study on operations management has localized manufacturing plants in the United States, China and Thailand, as well as official dealerships in all markets except Mongolia and some countries in the Middle East and Africa.

Thus, Toyota addresses this strategic decision area of operations management through a mixed set of strategies. Layout Design and Strategy. In this strategic decision area of operations management, the company aims for maximum efficiency of workflow.

Job Design and Human Resources. The firm emphasizes respect for all people in The Toyota Way, and this is integrated in HR programs and policies. Also, Toyota has training programs based on TPS to ensure lean manufacturing practice. Supply Chain Management, case study on operations management. Toyota uses lean manufacturing for supply chain management. In this strategic decision area of operations management, the company uses automation systems for real-time adjustments in supply chain activity.

In this way, Toyota minimizes the bullwhip effect in its supply chain. Inventory Management. In addressing this strategic decision area of operations management, Toyota minimizes inventory levels through just-in-time inventory management. The aim is to minimize inventory size and its corresponding cost.

This inventory management approach is covered in the Toyota Production System. Toyota follows lean manufacturing principles in its scheduling. Cost-minimization is maintained through HR and resource scheduling that changes according to market conditions. For decades, Toyota developed a network of strategically located facilities to support its global business. The company also has a global HR network that supports flexibility and business resilience.

Thus, in this strategic decision area case study on operations management operations management, Toyota uses its global business reach to ensure optimal and stable productivity. For instance, some of these productivity measures are as follows:. We use cookies for website functionality and to combat advertising fraud. See our Privacy Policy page to find out more about cookies or to switch them off, case study on operations management.

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Operations Management Case Studies | LearningEdge at MIT Sloan

 

case study on operations management

 

Toyota Motor Corporation’s 10 strategic decision areas of operations management are discussed in this case study and analysis on decisions and productivity. Feb 18,  · In operations management, theories that become accepted in the experimental or simulation world may require considerable refinement to allow them to be implemented in practice under conditions of time and cost pressure, lack of resources and lack of data in the real world. TOTAL QUALITY MANAGEMENT AT XEROX: A CASE STUDY. HOWARD S. GITLOW et Cited by: Operations management case studies helps to come out with various operational and project planning challenges in an organization. These case study deals with project management leadership, operational challenges and opportunities, inventory management and planning, strategic network optimization, different forecasting dilemmas etc.